Help Desk Outsourcing

Our Global Footprint Makes the Difference 

Beyond the immediate quality of your products, we know that nothing matters more to your company’s reputation than the quality of your customer support. We also know you’re under constant pressure to reduce call center overhead.

Lionbridge help desk solutions tackle the challenge on multiple fronts.  First, our call centers provide multi-lingual support from unified locations, using native speakers and real-time translation technology, reducing the need for and expense of specialized regional call centers.  And secondly, our call center services are integrated with multilingual elearning and documentation services, so high support volumes can be pre-empted in the first place.

Through the Lionbridge advanced communication infrastructure, we achieve industry-leading connectivity, bandwidth availability, scalability, and cost optimization. Always we offer superior voice quality, security, accent normalization, performance management, and tracking of agent productivity. Always we focus on hiring and training superior employees, certified for their technical competence and linguistic fluency, and carefully drilled on customer interaction skills and technology practices.

Always we help you drive down costs.

Key features of our help desk service include:

• Tier 1, 2 and 3 Level Support  
• Multi-channel engagement (voice, email, chat)  
• High availability 
• Single point of contact management for multiple regions 
• Multi-lingual support 
• First call resolution benchmarks 
• Problem escalation management 
• Knowledgebase maintenance 

Learn more about Help Desk services today.